Dometic Cooker Recall

Leaking cooker gas tubes and gas regulators - Risk of serious injury!

THE FOLLOWING PRODUCTS ARE AFFECTED BY THE VOLUNTARY RECALL:

PLEASE NOTE: OUR CUSTOMERS WHO MAY HAVE BEEN AFFECTED HAVE BEEN CONTACTED.

If you require more information, or think your Dometic Cooker maybe one of the affected models, then please contact Dometic via email [email protected] - You must include the SKU number of your cooker.

Alternatively, if you purchased your Leisure Vehicle from us, and you would like us to test your appliance for peace of mind, then please do get in touch directly with our Service Department.

PHOTOS OF THE AFFECTED COOKERS ARE GIVEN BELOW BY WAY OF EXAMPLE:

You can also refer to the operating instructions for your vehicle for the precise product description of the cooker installed in your vehicle.

The background to this decision is information concerning a potential leakage of the assemblies installed in cookers (cooker regulators and/or supply tubes).

DUE TO THE LEAKAGE, AN UNDETERMINED AMOUNT OF GAS CAN LEAK DURING THE SERVICE LIFE OF THE PRODUCTS WHICH CAN IGNITE WHERE A SUITABLE IGNITION SOURCE IS PRESENT. AS A RESULT OF THIS, A FLAME FORMATION CAN OCCUR AROUND THE REGULATORS. FURTHERMORE, IT CANNOT BE EXCLUDED IN THE WORST CASE THAT THE GAS-AIR MIXTURE EXPLODES. THIS CAN SERIOUSLY INJURE THE USERS OF OUR PRODUCTS BUT ALSO UNINVOLVED THIRD PARTIES. 

We are not to date aware of any incident in the field where an injury occurred.

SHOULD YOU HAVE PURCHASED ONE OF THE ABOVE-MENTIONED PRODUCTS, PLEASE STOP USING THE PRODUCT IMMEDIATELY, CLOSE THE SHUT-OFF VALVE AND KEEP IT CLOSED! 

Instructions on how to close the shut-off valve properly are given below:

Dometic are working intensively on a solution, and apologise for the inconvenience and expressly thank you for your understanding.

If you require more information, or think your Dometic Cooker maybe one of the affected models, then please contact Dometic via email [email protected] - You must include the SKU number of your cooker.

SKU sticker location-Eriba caravans:

If you require more information, or think your Dometic Cooker maybe one of the affected models, then please contact Dometic via email [email protected] - You must include the SKU number of your cooker.